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Unlimited users included with each plan.

Frequently Asked Questions

What's a conversation?

Any time you talk with a customer, including multiple replies on the same thread, regardless of channel. It can be on email or chat. Usage only includes conversations that contain a response sent from Cassie.

Do I pay for every inbound request?

No. You only pay when you reply or if Cassie resolves an issue for you.

How do I estimate my conversation volume?

Though it varies by industry, a good estimate is 5% of order volume. Contact us, we’d love to help you figure it out!

Do I pay every time Cassie responds?

No. You only pay when you reply or if Cassie resolves an issue for you. If Cassie just takes a message, this does not count as a conversation.

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